SERVICES

Our Technology

LCI Solutions Information Technology staff will develop your system to meet your requirements, whether you are a new client or a client who wants to upgrade their system and servers, we can accommodate your needs quickly and efficiently.

Our staff can program your system with BPO enhancing software such as predictive dialers, auto dialers, speed dialers & power dialers. We will assist you from the inception of selecting the right server with the necessary requirements to operate your dialer, program the server, run multiple tests until all parties are satisfied, train your staff and turnover, free online support for 60 days and we could operate your system remotely for far less than a full time I.T would cost you.

The advantages to having your own server programmed with a dialer program are numerous, just the fact that the savings would pay for it in 6 months time;

• One time setup
• No monthly fee
• No annual fee
• No per call charges
• Unlimited inbound/outbound calling

An average hosted dialer costs $16 per month per agent, if you have 20 agents, that is $320 per month plus the set up fee, with LCI Solutions we could provide you with a branded server, predictive dialer, training , warranty and tech support that would pay for itself in less than 6 months.

LCI Solutions has exclusive contacts to custom build your computers and servers with branded parts (not Chinese off takes) for the best price in the market. We give you 12 months warranty on all equipment purchased through us and 60 day Tech support.

Our network of associates gives us a wide range of specialties, depending on your requirements is the determining factor who we will use to set up your system. Not all Information Technology personnel have the same specialty; each one varies upon their education, training and experience. Such are dialer software programs, each one does something different, with so many to select from, we can speak from experience of the different programs and features, thus helping you select the best dialer for your requirements at the best price. A 20 seat center will not use the same software program as would an 80 seat center, or visa-versa.

Human Resources

LCI knows that in operating a successful office is to have the best qualified administrative staff that can operate individually but communicate as one. We all know the expression team player, but how you find the best qualified player is experience. To understand the factors that will bring a team together, to know what details to look for when the selection process begins. To understand what the clients vision is so that we can construct the proper administrative staff to make sure your company goals are accomplished without having turnover.

Our admin staff markets the key positions with different avenues so that we can obtain a diversified database of applicants to accommodate your positions. We pre-screen and interview as to save you time, check references, verify certificates and degrees that have been presented and provide you with the best staff possible to assist you in launching your new company.

In the pre-final selection stage, we require the applicant to go through a series of testing to make sure they are qualified and experienced enough to be presented to you for final selection. You are presented with the best of the finalist.

Home base agents are many of BPO Companys marketing tool, but the selection and management of home-based agents is a difficult one. To interview and recruit is a major task, let alone, the management of them during operations. To rely upon self discipline from the home-based agent is not the answer. Our Technology servers have various software programs to record and monitor every aspect that is needed when employing home-based agents;

Web camera recordings
Keystroke auditing
Inbound/outbound call management
Voice recordings
Daily/weekly/monthly reports
Website and surfing suppressors
Training programs & aids

 

Office Development 

LCI will undertake the responsibility of developing your new office from the first step. With over 30 years of experience in Commercial Real Estate Development and Construction, we know exactly where to locate your new office that will suit your needs. Location, price, accessibility, user friendly environment, and image will need expertise and experience to get your new office developed.

We begin with getting your company started, arranging so that you will have the necessary corporation formed, applying for business permits, Tax authority registrations, employee health and insurance applications are submitted to government departments. With our contacts and resources, the governmental procedure is guided and checked to make sure your documentation is being expedited, so that all key components are in place to coincide with the development of your office.

 Construction in a timely fashion; our own crew can typically build you out an office with office cubicles, administrative offices, conference/training room, storage areas, break room and reception area within 2 weeks, turnkey. We outfit your office with a range of furniture and office cubicles depending on your budget. We have many excellent suppliers, both new and pre-owned, we hand pick the best quality for the most economical price

Technology is then organized; during the construction build out phase we begin to engineer how the system will be assembled. We begin ordering equipment so that it will have arrived and there are no delays, then our Information Technology staff begins to construct your technology system. Installing the UTP cabling, checking the connections, assembling computer units, installing Information Technology servers, operational software, internet networking systems, programming and testing the system constantly to make sure everything is operational. Administrative office computer and networking system is intergraded into the Technology servers.

When you take over your new space, all systems are in place, Technology and construction have been completed working hand in hand, so that your space is user friendly and operational. Your technology system comes with a 12 month warranty and we give you I.T. support for 60 days, in case your system will have any problems or glitches. 

Our Business

LCI specializes in the 4 most important areas of, starting or relocating, a BPO company, which are the most difficult and important ones when beginning. There are so multiple factors to consider; Location,Accessibility,Office design,Technology,Marketing,Human   resources and Time management.

All these will affect a successful start and make the difference of success and failure.

The right location is essential; it must have good accessibility for employees and clients, a user friendly environment, services in the area, image, price, security and many more factors that are vital to success.Designing an office is very important; where certain work areas are located, layout of offices and cubicles, spacing, vantage points for admin, are all factors to consider.

A prime office must be user friendly; retail services, banks, 24 hour eateries, main transportation routes, traffic conditions, safety are the difference in successful human resourcing.

Knowing and selecting the right technology for your office system is essential for a system to function at its peak and best performance, not wasting unused technology which also slows performance. Understanding how an office operates and the right technology is important in determining start up and running costs in the operational state.

Human resourcing is the oldest and yet mysterious science of the BPO industry and of all industries. So many factors affect the hiring and maintaining employees, factors that have are not influenced by the company but by simple everyday details. Do you ever wonder why perfectly happy employees resign for no apparent reason? The amount of time and effort to select admin staff to be able to operate your office is extremely important.

Marketing your office is a factor which must be done timely and make an impression when first introduced. Having your website developed by professionals that are cost conscience is very important. Making sure that it is ready to introduce your company when you begin operations; knowing where to market your company to get high rankings on search engines.

Assembling all these factors while operating your present business will surely affect either component. If you take time away from one, the other will suffer, it is inevitable. Add in that all the above factors must correlate in correct timing. Selecting an office, building it, hiring employees, choosing the technology and operating the system, having all the proper government permits and approvals must be done to coincide with each other. If one of these factors is delayed, then it could cost your business thousands of dollars a day.

This is where LCI will step in to shoulder these responsibilities and worries. Our company and its resources know how to assemble an office environment and operations that you can step into turnkey. When you take over, all of the major components are operational, so that you can concentrate on doing what you do best. Best of all, it is done for a price that is below market, when you factor in all the details, you will see that it is very economical.