Our Technology
LCI Solutions Information Technology staff will develop your system
to meet your requirements, whether you are a new client or a client who
wants to upgrade their system and servers, we can accommodate your
needs quickly and efficiently.
Our staff can program your system
with BPO enhancing software such as predictive dialers, auto dialers,
speed dialers & power dialers. We will assist you from the inception
of selecting the right server with the necessary requirements to
operate your dialer, program the server, run multiple tests until all
parties are satisfied, train your staff and turnover, free online
support for 60 days and we could operate your system remotely for far
less than a full time I.T would cost you.
The advantages to having your own server programmed with a dialer
program are numerous, just the fact that the savings would pay for it in
6 months time;
- One time setup
- No monthly fee
- No annual fee
- No per call charges
- Unlimited inbound/outbound calling
An average hosted dialer costs $16 per month per agent, if you have 20
agents, that is $320 per month plus the set up fee, with LCI Solutions
we could provide you with a branded server, predictive dialer, training ,
warranty and tech support that would pay for itself in less than 6
months.
LCI Solutions has exclusive contacts to custom build your
computers and servers with branded parts (not Chinese off takes) for
the best price in the market. We give you 12 months warranty on all
equipment purchased through us and 60 day Tech support.
Our
network of associates gives us a wide range of specialties, depending on
your requirements is the determining factor who we will use to set up
your system. Not all Information Technology personnel have the same
specialty; each one varies upon their education, training and
experience. Such are dialer software programs, each one does something
different, with so many to select from, we can speak from experience of
the different programs and features, thus helping you select the best
dialer for your requirements at the best price. A 20 seat center will
not use the same software program as would an 80 seat center, or
visa-versa.
Human Resources
LCI knows that in operating a successful office is to have the best
qualified administrative staff that can operate individually but
communicate as one. We all know the expression team player, but how you
find the best qualified player is experience. To understand the factors
that will bring a team together, to know what details to look for when
the selection process begins. To understand what the clients vision is
so that we can construct the proper administrative staff to make sure
your company goals are accomplished without having turnover.
Our
admin staff markets the key positions with different avenues so that we
can obtain a diversified database of applicants to accommodate your
positions. We pre-screen and interview as to save you time, check
references, verify certificates and degrees that have been presented and
provide you with the best staff possible to assist you in launching
your new company.
In the pre-final selection stage, we require
the applicant to go through a series of testing to make sure they are
qualified and experienced enough to be presented to you for final
selection. You are presented with the best of the finalist.
Home
base agents are many of BPO Companys marketing tool, but the selection
and management of home-based agents is a difficult one. To interview and
recruit is a major task, let alone, the management of them during
operations. To rely upon self discipline from the home-based agent is
not the answer. Our Technology servers have various software programs to
record and monitor every aspect that is needed when employing
home-based agents;
Web camera recordings
Keystroke auditing
Inbound/outbound call management
Voice recordings
Daily/weekly/monthly reports
Website and surfing suppressors
Training programs & aids
Office Development
LCI will undertake the responsibility of developing your new office
from the first step. With over 30 years of experience in Commercial
Real Estate Development and Construction, we know exactly where to
locate your new office that will suit your needs. Location, price,
accessibility, user friendly environment, and image will need expertise
and experience to get your new office developed.
We begin with
getting your company started, arranging so that you will have the
necessary corporation formed, applying for business permits, Tax
authority registrations, employee health and insurance applications are
submitted to government departments. With our contacts and resources,
the governmental procedure is guided and checked to make sure your
documentation is being expedited, so that all key components are in
place to coincide with the development of your office.
Construction
in a timely fashion; our own crew can typically build you out an office
with office cubicles, administrative offices, conference/training room,
storage areas, break room and reception area within 2 weeks, turnkey.
We outfit your office with a range of furniture and office cubicles
depending on your budget. We have many excellent suppliers, both new and
pre-owned, we hand pick the best quality for the most economical price
Technology
is then organized; during the construction build out phase we begin to
engineer how the system will be assembled. We begin ordering equipment
so that it will have arrived and there are no delays, then our
Information Technology staff begins to construct your technology system.
Installing the UTP cabling, checking the connections, assembling
computer units, installing Information Technology servers, operational
software, internet networking systems, programming and testing the
system constantly to make sure everything is operational. Administrative
office computer and networking system is intergraded into the
Technology servers.
When you take over your new space, all
systems are in place, Technology and construction have been completed
working hand in hand, so that your space is user friendly and
operational. Your technology system comes with a 12 month warranty and
we give you I.T. support for 60 days, in case your system will have any
problems or glitches.
Our Business
LCI specializes in the 4 most important areas of, starting or
relocating, a BPO company, which are the most difficult and important
ones when beginning. There are so multiple factors to consider;
Location,Accessibility,Office design,Technology,Marketing,Human
resources and Time management.
All these will affect a successful start and make the difference of success and failure.
The
right location is essential; it must have good accessibility for
employees and clients, a user friendly environment, services in the
area, image, price, security and many more factors that are vital to
success.Designing an office is very important; where certain work areas
are located, layout of offices and cubicles, spacing, vantage points for
admin, are all factors to consider.
A prime office must be user
friendly; retail services, banks, 24 hour eateries, main transportation
routes, traffic conditions, safety are the difference in successful
human resourcing.
Knowing and selecting the right technology for
your office system is essential for a system to function at its peak and
best performance, not wasting unused technology which also slows
performance. Understanding how an office operates and the right
technology is important in determining start up and running costs in the
operational state.
Human resourcing is the oldest and yet
mysterious science of the BPO industry and of all industries. So many
factors affect the hiring and maintaining employees, factors that have
are not influenced by the company but by simple everyday details. Do you
ever wonder why perfectly happy employees resign for no apparent
reason? The amount of time and effort to select admin staff to be able
to operate your office is extremely important.
Marketing your
office is a factor which must be done timely and make an impression when
first introduced. Having your website developed by professionals that
are cost conscience is very important. Making sure that it is ready to
introduce your company when you begin operations; knowing where to
market your company to get high rankings on search engines.
Assembling
all these factors while operating your present business will surely
affect either component. If you take time away from one, the other will
suffer, it is inevitable. Add in that all the above factors must
correlate in correct timing. Selecting an office, building it, hiring
employees, choosing the technology and operating the system, having all
the proper government permits and approvals must be done to coincide
with each other. If one of these factors is delayed, then it could cost
your business thousands of dollars a day.
This is where LCI will
step in to shoulder these responsibilities and worries. Our company and
its resources know how to assemble an office environment and operations
that you can step into turnkey. When you take over, all of the major
components are operational, so that you can concentrate on doing what
you do best. Best of all, it is done for a price that is below market,
when you factor in all the details, you will see that it is very
economical.
